FAQ ABOUT RETURNS, EXCHANGES AND MORE
Q: Can I return earrings if they were purchased in-store?
A: No, earrings purchased in-store are not eligible for returns. However, if they are a gift, we are happy to exchange them for a more suitable item.
Q: Are refunds available for items bought in-store?
A: No, we do not offer refunds for items bought in-store. You can exchange the item or receive shopping credit only.
Q: Can I use more than one discount code in a single purchase?
A: No, you can only use one discount code per purchase.
Q: Can I have any piece customised to my preferences?
A: Yes, we offer customisation options. However, please note that customised items are non-refundable and non-exchangeable.
Q: How long does it take for my online order to arrive in the UK?
A: Online orders in the UK typically arrive the next working day by 1 pm if placed before 3 pm the previous working day or in 2 working days for all other orders.
Q: How long does it take for online orders to arrive abroad?
A: Delivery times for international orders depend on the local courier, but are generally 3-5 days for most countries. We use DHL for our shipping.
Q: Can I return my online order free of charge?
A: You can return your online order free of charge only if the order total is over £400. Otherwise, the customer is responsible for covering the return cost.
Q: Can I have a longer exchange period beyond the standard 14 days?
A: If it's a gift purchased online, we can make an exception for exchanges but not for refunds after the standard 14-day period.