BESPOKE ORDERS FAQ
Q: Will the designer contact me to discuss my bespoke order?
A: Our designer will contact you to get an idea of what you'd like for your bespoke order.
Q: How long does it take for a bespoke order to be completed?
A: Typically, bespoke orders take 4-6 weeks to complete. However, we aim for a shorter turnaround whenever possible, especially for urgent orders.
Q: What types of settings are available for engagement rings?
A: We offer settings in 18k gold (yellow, white, rose) and platinum.
Q: Is it better to choose platinum over gold for engagement rings?
A: Yes, platinum is recommended as it is more durable for engagement rings.
Q: What does the lifetime guarantee on your fine jewelry products cover?
A: Our lifetime guarantee covers any faulty item, but it does not include normal wear and tear.
Q: Is aftercare, cleaning, and polishing included with your products?
A: Yes, aftercare, cleaning, and polishing are complementary services for the lifetime of our products. Just bring your item into our store, and we can have it ready for you, often on the same day.
Q: Is the first re-sizing of a ring purchased from you free of charge?
A: Yes, the first re-sizing is free of charge for any ring bought from us.
Q: Do you offer a discount for ordering wedding bands with us after an engagement ring purchase?
A: Yes, we offer a discount if you return to order your wedding bands from us.
Q: Can I split my payment for a purchase?
A: Yes, we offer the option to split your payment.